FAQ

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We are a comparison site for the best personal loans Australia has to offer. We compare premium secured personal loans between $2,500 and $50,000.

To apply, simply use the personal loan repayment calculator to enter the amount you’re wanting to borrow and your desired repayment period, then click Apply Now and we’ll take you to the online application form. As our service is 100% online, you are not able to call and apply over the phone.

As our service is 100% online, you can apply at whatever time of the day or night. However, if you have any questions, we can be reached:

  • Monday to Thursday: 8 am to 6 pm
  • Friday: 8 am to 4 pm
  • Saturday: 8 am to 12 pm

Once you have submitted your application, we’ll show you a secured personal loan comparison from different reputable lenders. Explore the terms of each one and pick the lender that best suits your needs. We will then send your application through to that lender for assessment.

Our application form could take you just minutes to fill out. Then, we will present you with a comparison of personal loans straight away. Once you have selected your preferred lender, we’ll send them your application. From there, processing times depend on each individual lender.

The personal loans we find vary significantly in size. However, we recommend only applying for the exact amount that you need. If you are purchasing a large asset such as a car, you may also need to factor in the cost of insurance. You’ll also want to keep in mind your repayments. Therefore, it’s best not to leave yourself short or apply for more than you need.

When applying, we’ll ask you for:

  • 100 points of identification
  • Contact information
  • Internet banking credentials
  • myGov account details (if applicable)
  • Employment information
  • The registration, make, model, transmission, fuel type and other general information about your car

Unsecured personal loans are typically of a smaller amount and do not require the borrower to attach an asset for security. Secured personal loans differ in that they do require the borrower to attach an asset for security.

For the personal loans that we find, you can use your car, motorbike, caravan or boat as security for your loan.

If you default on your secured loan and your lender is unable to get in touch with you to discuss payment, they can repossess your asset and sell it to recover the funds that you owe.

If you are struggling the make your repayments, you’ll need to get in touch with your lender as soon as possible and make them aware of any changes in your situation. If they have at least 24 hours notice before your payment is due, they may be able to work with you to set up a more suitable payment plan.

We take great pride in being 100% transparent about how we collect, use, exchange and protect your information. Please view our Privacy Policy (link) for more information.

Yes, it is. We use the latest in safe banking technology to obtain a read-only copy of your bank statements to verify your income, expenses, spending habits and overall relationship with money. Your credentials are encrypted as you enter them and then permanently deleted once your transaction history has been obtained. If you are concerned, you can simply change your password after using our service.

Safrock only provides the details submitted in your application to the lender of your choice. For information on the progress of your loan, you’ll need to contact your lender directly.

As with any form of finance, you should always do your research before applying. You should always check for an Australian Credit Licence and research the lender thoroughly.

Most lenders will assess loan applications based on affordability and suitability. Therefore, receiving government benefits may not impact your chances of getting approved for a long as long as the repayments fit comfortably into your budget. However, this is subject to assess by your lender.

As we only offer a secured personal loan comparison and refer you to a lender, we do not conduct credit checks. However, the lender you choose may.

If you’re not happy with the service you receive from Safrock, we always want to know. You can submit an internal complaint to us via the Complaints Policy, here. (Link)
You can also submit an external complaint to The Australian Financial Complaints Authority on 1800 931 678 or www.afca.org.au for information.

If you believe that someone has submitted an application using your information, please email us at ….. Detailing the circumstances and providing any relevant documentation. This may include any police reports or event numbers. We will do our best to get back to you within 7 business days.

Loan Costs

You won't use a penny to apply for our lender-finding service, but here's some costs you could expect from a lender

Medium Personal Loans

Amount: $2,100 - $4,600
Terms: 13 months - 24 months
APR: 12%
*Max Comparison Rate: 20.56%

Large Personal Loans

Amount: $5,000 - $50,000
Terms: 13 months - 36 months
APR: 12%
*Max Comparison Rate: 19.88%

Cost example

Amount: $4,500
Terms: 24 months (104 weekly repayments)
Establishment fee: $400
Total payable: $5,981.85
Total interest: $1,481.85
Weekly instalments: $57.51

*WARNING: This comparison rate is true only for the examples given and may not include all fees and charges. Different terms, fees or other loan amounts might result in a different comparison rate with the lender that finances your loan.